1. Bookings

• All bookings are subject to availability.

• A booking is confirmed once payment or deposit has been received.

• We reserve the right to refuse or cancel a booking where necessary for safety, welfare, or operational reasons.

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2. Payment Terms

• A non refundable deposit is required to secure your booking.

• Booking details and payment instructions will be provided upon confirmation of your Trek.

• Payments should be made by bank transfer unless otherwise agreed.

• The remaining balance must be paid no later than 2 days before the date of the Trek

• Failure to pay the balance by the due date may result in the booking being cancelled and the deposit forfeited.

• Any bank charges incurred in making payment are the responsibility of the participant.

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3. Rider Requirements​

• Riders must follow all instructions provided by the guide.

• We reserve the right to decline participation if a rider's ability, behaviour, or physical condition could present a safety risk.

• Riders must provide accurate information regarding their riding experience and their horse when requested.

• Riders are responsible for assessing their own ability and their horse's suitability for Dartmoor terrain and conditions.

• Horses must remain under the control of their rider at all times.

• We reserve the right to refuse participation, alter routes, or end a ride if a rider or horse is considered unsuitable for safety or welfare reasons.

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4. Health & Medical Information

• Participants are responsible for informing us of any medical conditions, injuries, allergies, or disabilities that may affect their ability to take part safely.

• Emergency contact details may be requested before the activity.

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5. Safety & Equipment

• Approved riding hats must be worn at all times while mounted.

• Suitable clothing and footwear must be worn.

• Riders must follow all safety instructions given during the experience.

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6. Liability​

• Horse riding and outdoor activities involve inherent risks which cannot be completely eliminated.

• By participating, riders acknowledge and accept these risks.

• Riders remain responsible for their horse, tack, equipment, transport, and personal belongings at all times.

• We accept no responsibility for loss, theft, damage, injury, illness, or accident arising from the actions of a participant's horse, except where liability cannot legally be excluded by law.

• Participants are encouraged to have appropriate rider and equine insurance cover.

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7. Personal Belongings

• Personal belongings, tack, equipment, vehicles, horseboxes, and trailers are brought and left at the owner's risk.

• We accept no responsibility for loss, theft, or damage to personal property.

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8. Welfare​​

• Horse welfare is our highest priority.

• Owners must ensure their horse is healthy, and capable of undertaking the planned activity.

• Owners are responsible for ensuring their horse has appropriate vaccinations and insurance.

• Any medical conditions, injuries, behavioural concerns, or special requirements must be disclosed before participation.

• We reserve the right to alter, shorten, postpone, or cancel any activity where horse welfare may be compromised.

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9. Weather & Operational Changes

• Activities may be modified, postponed, or cancelled due to adverse weather, ground conditions, safety concerns, or unforeseen circumstances.

• Where possible, alternative arrangements will be offered.

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10. Cancellations & Refunds​

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• Deposits are non refundable.

• No shows or cancellations within 48 hours of the activity are non refundable.

• If we need to cancel due to severe weather, horse welfare concerns, safety reasons, or unforeseen circumstances, guests will be offered either:

• An alternative date or A full refund of any monies paid.

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11. Photography & Social Media

• Photographs and videos may occasionally be taken for promotional purposes.

• Guests will be asked for permission before identifiable images are used.

• Professional photography services may be available separately.

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12. Acceptance of Terms

• By making a booking, participants confirm that they have read, understood, and agree to these Terms & Conditions.

• Participants confirm that the information provided about themselves and their horse is accurate.

• Participants confirm that both rider and horse are suitable for the activity booked.