Returns and Refunds Policy

We want you to be happy with your purchase. If you are not completely satisfied with your order, please contact us and we will do our best to help.

Returns

If you wish to return an item, please contact us within 14 days of receiving your order. Items must be unused, in their original condition and packaging where possible.

Damaged or Faulty Items

If your item arrives damaged or faulty, please contact us as soon as possible, providing details and photographs where appropriate. We will work with you to arrange a suitable replacement or refund.

Refunds

Once a returned item has been received and checked, we will let you know whether your refund has been approved. Approved refunds will be issued using the original payment method.

Return Postage

Unless an item is faulty or incorrect, the cost of return postage is the responsibility of the customer.

How to Contact Us

To arrange a return or discuss an issue with your order, please contact us through the contact details provided on our website.

This policy does not affect your statutory consumer rights.

Shipping Policy

We aim to process and dispatch all orders within 2 to 3 working days of receiving your order.

Once your order has been dispatched, delivery times will depend on the postal service or courier used. Please allow additional time during weekends, bank holidays, and busy periods.

We will do our best to ensure your order reaches you as quickly and safely as possible.

If you have any questions about your order or delivery, please contact us and we will be happy to help.